Refund policy

Refunds and Returns

This is our refunds and returns policy – but always contact us if you are not satisfied.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. But always contact us as we are happy to talk to you for a satisfactory resolution.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase – typically, your order number or email address will suffice.

There are certain situations where only partial refunds are granted:

  • Things with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@tinkertailor.tech, and we will send details of how to send your item to us.

To return your product, please contact us first so we can send details on returning items.

You will be responsible for paying for shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have an item that is leatherwork, or bespoke, then these sales are final, and we will be unable to return them. If you are not satisfied with the item for some reason, please contact us, and we can discuss individual options with you.

Contact us at hello@tinkertailor.ca for questions related to refunds and returns. Refunds to 8843 Hwy 215 Maitland, NS B0N 1T0